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Samantha Agent
Memorial Candle Tribute From
Steinke Funeral Homes
"We are honored to provide this Book of Memories to the family."
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Memorial Candle Tribute From
David LaCosse
"Gone Too Soon!! Rest in peace Sam! Condolences and heartfelt prayers for the fam"
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Memorial Candle Tribute From
"prayers to the whole family."
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Memorial Candle Tribute From
Crystal Dvorak
"Maybe the stars in the sky are not stars at all, but rather openings in Heaven w"
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Memorial Candle Tribute From
Dave & Mary Wollenberg
"Rest in Peace Sam."
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Memorial Candle Tribute From
Samantha Reed
"May you fly high with the angels above Sam. I'm so blessed to have been someone "
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Memorial Candle Tribute From
Cecilia May and the Palliative Care Team
""Earth has no sorrows that heaven cannot heal". May God comfort you all in your"
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Memorial Candle Tribute From
Friends
"In our hearts always💖"
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Memorial Candle Tribute From
Floyd & Tammy Pevley
"May God be with your family in these days to come and may he comfort you in a wa"
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Memorial Candle Tribute From
Dawn Martin
"Lighting a candle for Sam who always lit up a room. My thoughts and prayers are"
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Memorial Candle Tribute From
Eileen
"My Dear Sam you will always be in my heart and never forgotten.You've always bee"
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Memorial Candle Tribute From
delores johnson
"so sorry for you all god bless"
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Memorial Candle Tribute From
Patty Burns-Alm
"Mike and Barbara and family: So sorry for your loss. Sending prayers to all of"
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Memorial Candle Tribute From
Shelly Chittenden (Davis)
"Sam,you will never be forgotten, such a wonderful person, rest in peace. May god"
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Memorial Candle Tribute From
Christa Malone
"Such a beautiful person! We will miss your smile and laughter <3"
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Memorial Candle Tribute From
Sandra Sell and Family
"You will be missed Sam."
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Memorial Candle Tribute From
Shelley Miller
"Rest in peace Sam, you will be missed by so many. I light this candle for you so"
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Memorial Candle Tribute From
Debi Shields
"A beautiful soul gone way to soon. You will always be remembered beautiful ."
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Memorial Candle Tribute From
Judy & Larry Hesh
"This candle is to give you the light that you bestowed upon all of us. You alway"
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Memorial Candle Tribute From
Dave and Michele Hanford
"May you rest in peace! You will be greatly missed! "
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Memorial Candle Tribute From
judy daniel
"you were a great niece samatha love you very much will miss you love to all the "
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Memorial Candle Tribute From
Linda DeMoss
"rest in pease. You will always be remembered by your smile and grace!"
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Memorial Candle Tribute From
DENISE OLIVER
"You were a light to so many. Rest now in the arms of jesus"
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Memorial Candle Tribute From
Venues Oliver
"You were a light to so many. Rest now in the arms of jesus"
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Memorial Candle Tribute From
Jim, Kristy & Michael Schultz
"Sam you were one in a Million , Always Happy , and so Strong !I will cherish our"
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Memorial Candle Tribute From
Bill LaCosse & Pam
"We are so sorry for your loss. You will forever be in our prayers, And Sam was O"
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Memorial Candle Tribute From
Dollie Drake
"May you always fly with the angels and walk forever by your childrens side,,,"
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Memorial Candle Tribute From
Amanda franklin Martin
"Fly high Sam. I love you. RIP."
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Memorial Candle Tribute From
Dale Huhn
"RIP Sweet Angel Sam"
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Memorial Candle Tribute From
Julie Lewis
"RIP Sam, you will be missed. Always in our hearts never forgotten! "
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Memorial Candle Tribute From
Mary Alberts
"RIP Sam 👼"
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Memorial Candle Tribute From
DONNA WRIGHT
"sam my dear friend you were I in a million I will miss your smile and your laugh"
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Memorial Candle Tribute From
Dale & Rich Huhn
"To The Family Of Samantha Agent-White. Hold On To The Memories, And Let Them Gui"
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Memorial Candle Tribute From
Jenelle Ritchie (Bailey)
"Sam I will never forget you! You inspired many others! You are in a better place"
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Memorial Candle Tribute From
Hannah
"Will miss your smile and laugh! Rip <3 "
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Memorial Candle Tribute From
Paula Smith
"My words are not adequate to express the sorrow I feel for your loss. I imagine "
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Memorial Candle Tribute From
Trudy and Maynard Smith
"You are gone but never forgot love you and prayers for her kids and her family."
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Memorial Candle Tribute From
Love, Brandon, Melinda, & Kirsten Johnson
"Our thoughts and prayers are with you all. So sorry we can't be there in person"
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Memorial Candle Tribute From
Lori Aichner
""There's the wind up, right down the middle--what a throw!" Great times!! I miss"
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Memorial Candle Tribute From
Mary Arnott
"You will be greatly missed"
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Memorial Candle Tribute From
Shellie, Madison, & Lauren
"Many prayers and condolences to Sam's loving family and friends. We will never f"
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Memorial Candle Tribute From
Donna Sullivan
" A wonderful lady keep smiling. Rest in peace Sam"
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Memorial Candle Tribute From
Tammi and Michael Lyons
"you will be missed dearly...,may God rest your soul...,"
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Memorial Candle Tribute From
Todd & Teresa Wilson
"We will be forever grateful that we were able to have you in our lives, and will"
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Memorial Candle Tribute From
Diane Hibbs
"My thoughts and prayers will be with each you."
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Memorial Candle Tribute From
Tim & Linda Shide
"Her fight and fire were inspiring! So very sorry. Rest in Peace Sam."
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Memorial Candle Tribute From
Amber Gross & Family
"So sorry to hear of the passing of Sam..May arms of love be wrapped around you a"
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Memorial Candle Tribute From
Kathy Mccall
"Fly with the ANGELS!!! "
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Memorial Candle Tribute From
Tammy Bottoms
"See you on the other side my pretty...love you~"
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Memorial Candle Tribute From
Tony and Jody Lloyd
"You were the strongest woman I know! May your family find peace and comfort. Y"
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Memorial Candle Tribute From
Brittany Jarrette
"Rest easy sweet Sam!"
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Memorial Candle Tribute From
Kimberly Lanoue
"Sam forever changed my life. Her strength, love, courage and faith helped me to "
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Memorial Candle FAQ

Q: Are the candles real or simply virtual (online) images of support and tribute?
A: The Memorial Candles are online representations of love and tribute only. No physical candle will be lit in memory of a loved one.
Q: How do I correct my spelling error after purchasing a candle?
A: Please contact the funeral home to make the correction for you.
Q: Why can't I see several words in my memorial candle message?
A: This is most likely due to your screen resolution. The minimum system requirement is 1024 x 768 pixels.
Q: Who can I contact to discuss my Memorial Candle purchase?
A: If there is an error with your Memorial Candle message, please contact the funeral home to make changes. If there is a technical error, email andrew@frontrunner360.com.
Q: How can I resolve an issue with a candle purchase? I was charged four times even though I received three rejection notices. My credit card company says all went through.
A: InternetSecure, the credit card processing company that manages the online credit card transactions, declined your transactions. Even though your credit card company may have approved, the transaction must still be approved by both companies. Your credit card will show the transactions, however the additional ones will be refunded and shown on your statement within 72 hours. Please Note: FrontRunner Professional DOES NOT process any credit card transactions. NO funds are deposited to our accounts unless approved by both the credit card company and InternetSecure.
Q: Why won't my candle purchase go through when my credit card company says that my card is fine?
A: Please make sure that all information you enter is exactly the same information associated with your credit card account. The name, address and phone number must be the same as what's on record with your credit card company. If your credit card is a VISA and you have entered the information correctly, your card may be refused because it is not set up as being Verified by VISA. Please discuss this security feature directly with VISA rather than your bank.
Q: What should I do if I don't have an email address but would like to purchase a Memorial Candle?
A: You can purchase a Memorial Candle without a valid email address, however your receipt will be emailed to the address entered. You could enter an email address of a friend or family member who would be willing to print off a hard copy of the receipt for you. Please Note: All information entered to purchase a Memorial Candle is NOT distributed or used to send mass online solicitations. At FrontRunner Professional, we have the highest level of online security in place to keep your information safe.
Q: How can I change my candle purchase from one duration/fee to another?
A: In order to modify your Memorial Candle, please email andrew@frontrunner360.com and include the following information: Funeral Home Name: Deceased Name: Date of Purchase: Receipt Number: Your Name: Your Email Address: Once the information is received, your order will be changed and confirmed within 2 business days. Your refund may take up to 72 hours to show on your credit card statement.
Q: When will my candle message be visible? I ordered one but I'm not certain if it was processed.
A: The message will appear as soon as the transaction is processed / once your payment receipt is issued. If you do not receive a receipt, the transaction was not processed.
Q: Why is my message not appearing on the candle?
A: You may need to clear your internet history / cache in your web browser. Press F5 key on your keyboard but if that doesn't work, you will need to delete your history. Since the settings are different for each browser, review your browser's settings and help documentation to determine how to delete the history.
Q: What do I do if my candle is not showing up even though I have received a payment receipt?
A: Please email andrew@frontrunner360.com the following information: - The name of the funeral home - The name of the deceased - The payment receipt number - The EXACT name on the credit card that was used to purchase the candle
Q: I ordered the wrong candle and I would really like to change my order. Is there any way to do so?
A: In order to modify your Memorial Candle, we will need you to email the following information to andrew@frontrunner360.com: - Funeral Home Name - Deceased Name - Date of Purchase - Receipt Number - Your Name - Your Email Address After we have received this information, your Memorial Candle will be changed and confirmed within 2 business days. Your refund may take up to 72 hours to show on your credit card statement.
Q: Will my credit card information be given/sold to any third party companies for promotional purposes such as advertisements, contact lists, etc?
A: FrontRunner Professional does not gather or store any credit card information. The online page where you enter your personal information is located on a secure site managed by Internet Secure, a Verisign registered company. It has the highest standards of security and privacy on the internet. All of the information gathered is highly encrypted and is not stored, sold or divulged in any way other than to approve the transaction with your credit card company.
Q: Why does my credit card continue to be declined?
A: There are many reasons why a credit card transaction may not be approved. The most common reasons are: incorrect card number; incorrect password; incorrect expiry date, the address does not match credit card statements; the card is blocked for e-commerce use: and the cardholder has exceeded or is close to the credit card limit. Please contact your credit card company for more information.
Q: How do I go back to add a condolence message?
A: If you have not cleared your computer's cache or disabled the cookies, you should be able to open up the condolences page to make any changes. If you do not see this option, please contact the funeral home to help make the change.
Q: Am I only able to make one purchase per day with my credit card?
A: You are able to make five transactions on the same card in a 24-hour period.
Q: Is the family notified about all purchased memorials?
A: The funeral home determines with the family the preferred method (if any) of notifications. Families are able to login to the Book of Memories where they can see all updates. There is also an option to be notified via email.
Q: Are there hidden fees? I received an email that confirmed the price of a memorial candle was $29.95 but my credit card statement showed the cost was $30.19.
A: No, there are no hidden fees. FrontRunner Professional only receives $29.95 for the candle purchase. Any additional fees are generated by credit card companies or financial institutions.
Q: Why was my credit card charged multiple times but the payment receipt shows declined transactions?
A: Internet Secure is attempting to approve your purchase but your credit card company is declining the transaction. This is usually caused by incorrect information submitted during the purchasing process. Please ensure that your address information is exactly the same as what appears on your statement. Your credit card account will display a credit of any failed transactions within a couple of business days.

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